Currency: All prices are listed in CAD currency
Email: info@sublimationlogo.com
Tel: 416-551-9726
Shopping Cart: 0 item(s)

FAQ

1. Which payment methods do you accept?

We accept credit card payment (including Visa, mastercard, Amex and Discovery.)


2. What is the Handling Time and Shipping Time?

Handling Time: 7 business days

Shipping Time:

Regular shipping:3-6 business day

Urgent shipping:

TNT (2-3 days)

UPS (1-2 days)


3. What is your return policy?

We don't accept return for custom items such as jerseys and letters/numbers because it's designed for you; If there is quality problem, we could communicate to solve it.

For defected products, you could return it within 7 days after you receive it.


4. Do you have drop shipping service?

Yes, we do offer drop shipping services. Please contact us at info@sublimationlogo.com for details.


5. Is there any quantity discounts?

Yes, great discount is available for large quantity order. For more details, please feel free to send us an email.


6. What are the shipping methods?

Usually, we ship your order via Canada Post regular service without tracking number to save your money. If you need rush service, please contact us after you place your order. UPS Express service is available, but extra shipping fee will be charged. 


7. How to place your order?

Step 1: Register an account in our website and input all necessary information

Step 2: Login in your account and start to search the items you like

Step 3: Add items to your shopping cart; Choose the size or material for your iron on patches, letters, or numbers.

Step 4: Double check your shopping cart contents to make sure you have everything you ordered. You can edit your shopping cart by adding or removing items from your cart. Then click the “refreshbutton to update it.

To continue shopping, click the Back to Shoppinggrey color button on the left bottom corner.

Step 5: To Check out, please click Go to Checkoutgreen color button on the right bottom corner.

* *Click the Go to checkoutbutton, you will go to the step 1 of 3 :

Delivery Information

In this section, you can double check your shipping address. And you can choose your shipping method from Table Rate (regular mail service) and UPS Rate (express shipping service).

* *Click Continuebutton to go to step 2 of 3:

Payment Information 

In this section, you can see your order total. We accept credit card payment method through our secure gateway.

* *Then click the Continuebutton to step 3 of 3:

Order Confirmation.

It's the last chance for you to double check your shipping, billing, and order information.

* *If everything is ok, please click the Confirm the ordergreen button to go to the final step:

Payment. Input your Cardholder Name, Credit Card Number, Expiry Date and CVV Number. You can write Special Instructions or Order Comments, then press "continue" button and complete your order successfully

* After you complete payment, you can select log off or you can manually go back to our website.

For more details of www.sublimationlogo.com, please feel free to contact us at info@sublimationlogo.com, thanks.